18bdbajee's Privacy Policy
We are committed to protecting your personal information — learn how we collect, use, and store your data.
Welcome to the 18bdbajee platform. This Privacy Policy ("Policy") describes how 18bdbajee ("we", "us", "Platform") collects, uses, discloses, and protects your personal information. By using 18bdbajee's services, you are considered to have agreed to the terms described in this Policy. Please read this Policy carefully and in full.
Definitions and Applicability
This Privacy Policy applies to the 18bdbajee website, mobile application, and all related digital services. Some important terms used in this Policy are defined below:
- "Personal Information" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, date of birth, and so on.
- "Processing" means any operation performed on data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, or deletion.
- "Data Controller" means the 18bdbajee platform, which controls the processing of personal information for the services provided through this website.
- "User" means any person who has registered on the 18bdbajee platform or is using its services.
This Policy applies to users residing in Bangladesh and has been prepared in accordance with applicable laws and regulations of Bangladesh. By using 18bdbajee's services, you confirm that you are at least 21 years of age and that you are voluntarily giving your consent to this Policy.
What Information We Collect
18bdbajee may collect the following categories of information as needed to provide you with its services:
2.1 Identity Information
- Full name and display name (username)
- Date of birth (for age verification)
- National ID card or passport details (when required for KYC verification)
- Personal email address
- Mobile phone number
2.2 Financial Information
- bKash, Nagad, or Rocket mobile banking account details (for transaction purposes)
- Deposit and withdrawal history
- Transaction amounts and timestamps
2.3 Technical Information
- IP address and device identifiers
- Browser type, version, and operating system
- Login time and date
- Information obtained from cookies and similar tracking technologies
- Your browsing behaviour and navigation patterns on the website
2.4 Gaming Information
- Gaming history and betting records
- Details of bonuses and promotional offers received
- VIP level and points history
- Gaming preferences and habits
How We Collect Information
18bdbajee collects your information through various methods. Our main sources of data collection are:
- Directly from you: You voluntarily provide information when you fill in a registration form, update your account, complete a transaction, or contact our customer support team.
- Automatic collection: When you browse our platform, technical information is collected automatically through cookies, pixel tags, and similar technologies.
- Through third parties: Relevant information may be collected from identity verification service providers and payment processors.
- From public sources: Information may be collected from public databases to meet legal requirements.
We collect only the information that is necessary to provide our services, ensure security, and fulfil legal obligations. Collecting unnecessary or excessive information is against our policy.
Purpose of Using Information
18bdbajee may use your personal information for the following purposes:
4.1 Account Management
Information is used to create, verify, and manage your account, to confirm your identity, and to provide secure access to the platform.
4.2 Payment Processing
Information is used to process deposit and withdrawal transactions via bKash, Nagad, or Rocket, to maintain financial records, and to prevent fraud.
4.3 Customer Support
Information is used to resolve your queries and complaints, to diagnose and fix issues, and to provide assistance via 24/7 live chat.
4.4 Security and Fraud Prevention
Information is used to detect suspicious activity, prevent the creation of multiple accounts, ensure cybersecurity, and implement responsible gaming policies.
4.5 Service Improvement
Information is used to personalise your gaming experience, improve new features and functionality, and monitor and analyse platform performance.
4.6 Legal Compliance
Information may be used to comply with applicable laws, regulations, and regulatory requirements, and to respond to legal processes.
Data Storage and Security
18bdbajee places the highest importance on the security of your personal information. We implement industry-standard security measures:
All data transmission on our platform is secured through SSL/TLS encryption technology. This keeps your personal and financial information beyond the reach of third-party access.
Our servers are kept secure through advanced firewall systems and regular security audits. Strict controls are maintained to prevent unauthorised access.
Only authorised personnel have access to your data, and no information can be accessed outside of their specific responsibilities.
We retain your information only for as long as it is necessary to fulfil the purpose for which it was collected or to meet legal requirements.
However, it must be acknowledged that transmitting data over the internet or storing it electronically is not 100% secure. We make every effort to protect your information, but we cannot guarantee complete security. Keep your account password confidential and do not share it with others.
Sharing Information with Third Parties
18bdbajee does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
6.1 Service Providers
Information may be shared for operational purposes with our payment processing partners (bKash, Nagad, Rocket), identity verification services, and technology infrastructure providers. These organisations provide services on our behalf and handle information under strict confidentiality agreements.
6.2 Legal Authorities
Information may be shared with relevant authorities in response to court orders, lawful requests from government or legal agencies, the need to comply with applicable law, or fraud investigations.
6.3 Business Transfers
If 18bdbajee participates in any merger, acquisition, or asset sale, your information may form part of the transferred assets. You will be notified in advance in such cases.
6.4 Your Consent
For any sharing of information beyond the circumstances above, we will obtain your explicit consent beforehand.
Cookie Policy
Cookies are small text files stored on your device that help our website recognise your browser. 18bdbajee uses the following types of cookies:
- Essential Cookies: These cookies are necessary for the basic functionality of the platform. They are essential for maintaining login sessions and managing security features.
- Functional Cookies: These cookies are used to remember your preferences and settings, making your experience more convenient.
- Analytical Cookies: These cookies collect information to help us understand how our platform is being used and to improve the quality of our services.
You can manage cookies by changing your browser settings. However, disabling essential cookies may affect some key functionality of the platform.
Your Rights
18bdbajee respects your right to privacy. You have the following rights regarding your personal information:
You have the right to know what information we hold about you and to receive a copy of that information.
You have the right to request correction or update of any inaccurate information held about you.
In certain circumstances, you have the right to request deletion of your personal information, though legal obligations may be an exception.
In certain circumstances, you have the right to request that the processing of your information be restricted.
To exercise any of your rights, please contact our support team. We will process your request as promptly as possible. However, we will not process any request without verifying your identity.
Privacy of Minors
The 18bdbajee platform is intended solely for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
Age is verified at the time of registration and individuals under 21 are not permitted to create an account or use the platform. If we learn that someone under 21 has created an account using false information, that account will be closed immediately and all associated data will be deleted.
If you become aware that a minor is using our platform, please contact us.
Policy Changes
18bdbajee reserves the right to update or change this Privacy Policy at any time. If any significant changes are made to the Policy:
- The updated policy will be published on this page and the "Last Updated" date will be changed.
- Registered users may be notified by email.
- A notice may be displayed on the platform.
Continued use of the platform after changes are published will be taken as your agreement to the new policy. It is therefore advised that you visit this page regularly to stay updated on any changes to the Policy.
If you do not agree to the updated policy, you have the right to request the closure of your account.
Contact Us
If you have any questions, comments, or requests regarding this privacy policy, please contact us:
Talk to us directly on live chat in Bengali, 24/7.
We try to process all privacy-related requests as quickly as possible.
For more information, visit our Terms & Conditions and Responsible Gaming pages.